Regulations of the online store

Regulations of the online store

www.rosarosie.com

rosarosie.eu/pl/de and alfraro.com

 

 

Dear customer,

welcome to our online shop and welcome to successful shopping.

Our online store takes care of consumer rights. The consumer can not waive the rights granted to him in the Consumer Rights Act. Provisions of contracts less favorable to the consumer than the provisions of the Act on consumer rights are invalid and in their place the provisions of the Act on Consumer Rights apply. Therefore, the provisions of these regulations are not intended to exclude or limit any consumer rights granted to them by virtue of mandatory provisions of law, and any possible doubts should be explained in favor of the consumer. In case of non-compliance of the provisions of these Regulations with the above provisions, priority is given to these provisions and should be applied.

 

1. GENERAL PROVISIONS

 

1.1. The online store is available at the internet address rosarosie.com and www.alfraro.com is run by the company "ELDO PPHU" (address: Pomorska 40, 91-408 Łódź, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000068823; registered in which the documentation is kept: District Court Łódź NIP: 7251676514; REGON: 472157374 and e-mail address: info@rosarosie.eu.

1.2. These regulations are addressed both to consumers and to entrepreneurs using the Online Store (with the exception of point 10 of the Regulations, which is addressed only to entrepreneurs).

1.3. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the company ELDO PPHU "(address: Pomorska 40, 91-408 Łódź, contact telephone number: + (48) 42 6395014. Personal data are processed for purposes within based on the rules set out in the privacy policy published on the online store's websites The submission of personal data is voluntary Every person whose personal data is processed by the service provider or administrator has the right to inspect their content and the right to update and correct them.

1.4. definitions:

1.4.1 TERMS AND CONDITIONS - these regulations. In the scope of services provided electronically, the regulations are the regulations referred to in art. 8 acts from

on 18 July 2002 on the provision of electronic services (Journal of Laws of 2002 No. 144, item 1204, as amended).

1.4.2 PRODUCT / GOODS - a movable item, available, presented in the online store which the sales contract between the customer and the seller applies to.

1.4.3 SUBJECT OF A TRANSACTION - Goods listed and described on the online store's website.

1.4.4 ONLINE STORE - the service provider's online store is available at www.rosarosie.eu www.alfraro.com.

1.4.5. CUSTOMER - a natural person, a legal person or an organizational unit without legal personality and having the capacity to perform acts in law which, under the terms of these regulations, orders in the online store.

1.4.6 CONSUMER - a Customer who is a natural person who uses the Online Store for purposes that are not directly related to his business or professional activity.

1.4.7 SELLER / SERVICE PROVIDER - an entity providing sales services via an online store on the terms set out in these Regulations.

- "ELDO PPHU" company (address: Pomorska 40, 91-408 Łódź, entered in the Register of Entrepreneurs of the National Court Register under the KRS number: 0000068823, registry court in which the documentation is kept: District Court Łódź NIP: 7251676514; 472157374 and e-mail address: info@rosarosie.eu.

1.4.8 SERVICE USER - (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity; (2) legal person; or (3) an organizational unit without legal personality, which the law grants to legal capacity; - using or intending to use the electronic service.

1.4.9. ADDITIONAL SERVICE - a service provided by the service provider to the customer outside the online store in connection with the nature of the goods sold.

1.4.10 SALES AGREEMENT - a contract for the sale of goods within the meaning of the Civil Code, concluded between a service provider and a client, using the online store website.

1.4.11 ONLINE STORE (STORE) - internet service available at www.alfraro.com / en / de / eu, through which the customer can place an order.

1.4.12 ORDER - a declaration of the will of the customer, clearly specifying the type and quantity of goods, aimed directly at the conclusion of the sales contract.

1.4.13 ELECTRONIC SERVICE - a service provided electronically by the service provider to the recipient through an online store.

1.4.14 ACCOUNT - An electronic service marked with an individual name (login) and the password provided by the recipient, a set of resources in the service provider's IT system where data collected by the customer is collected and information about orders placed by him in the online store.

1.4.15 TEL. FUNCTION SYSTEM - a team of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using the end device appropriate for a given type of network.

1.4.16 REGISTRATION FORM - a form available in the online store enabling the creation of an account.

1.4.17 ORDER FORM - an electronic service, an interactive form available in the online store that allows placing an order, in particular by adding products to an electronic cart and defining the terms of the sales agreement, including delivery and payment methods.

1.4.18 WORKING DAY - one day from Monday until Friday, excluding public holidays.

1.4.19 NEWSLETTER - Electronic service, electronic distribution service provided by the service provider via e-mail, which allows all users of the service to automatically receive from the service provider cyclical content of subsequent editions of the newsletter containing information about products, news and promotions in the online store.

1.4.20 CIVIL CODE - Civil Code of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended.)

1.4.21 CONSUMER RIGHTS ACT , THE ACT - the law of 30 May and 2014 on consumer rights (Journal of Laws of 2014, item. 827, as amended.)

1.5. Auctions - sales of goods issued at online auctions oblige the customer to accept the terms and conditions CONDITIONS FOR CONCLUDING SALES AGREEMENTS. I SHIPPING COSTS AND DEADLINES, METHODS AND DEADLINES FOR PRODUCT PAYMENT, METHODS AND DELIVERY TIME AND PRODUCT RECEIPT, COMPLAINT PROCEDURE, EXTRAORDINARY CIRCUMSTANCES AND METHODS INVESTIGATIONS OF CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES, PROVISIONS RELATING TO ENTREPRENEURS, PRIVACY POLICY, AND PROTECTION OF PERSONAL DATA AND WITHDRAWAL FROM THE AGREEMENT SHALL BE OBLIGED TO THESE TERMS AND CONDITIONS.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following electronic services are available in the Online Store: Account, Order Form and Newsletter.

2.2. Account - using the Account is possible after completing two subsequent steps by the recipient - (1) completing the registration form and (2) clicking the "register" field. In the registration form it is necessary to provide the recipient with the following data of the recipient: name and surname, e-mail address and password.

2.3. The electronic account service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving any reason, to delete the account (resignation from the Account) by sending a relevant request to the Service Provider, in particular via e-mail to the following address: info@alfraro.com or in writing to: ul. Pomorska 40, 91-408 Łódź.

2.4. Order Form - the use of the order form begins with the customer adding the first product to the electronic basket in the online store. Placing an order takes place after the customer completes the following two steps - (1) after completing the order form and (2) clicking on the online store after completing the order form "order and pay" - up to this moment it is possible to modify the entered data yourself (in this purpose should be guided by displayed messages and information available on the online store's website). In the order form, it is necessary for the customer to provide the following data about the customer: name and surname, address (street, house / flat number, zip code, city, country), e-mail address, contact telephone number and sales contract data: product (s) , quantity of product (s), place and method of delivery of the product (s), method of payment.

2.5. The electronic service order form is provided free of charge and is of a one-off nature and terminates when the order is placed via it or when the customer first discontinues placing an order through it.

2.6. Newsletter - the use of the newsletter takes place after a total of three subsequent steps by the recipient - (1) in the "newsletter" tab of the e-mail address displayed on the online store website, to which further editions of the newsletter are to be sent, (2) click "send" and (3) confirmation of the willingness to subscribe to the newsletter by clicking on the confirmation link sent automatically to the e-mail address provided. You can also subscribe to the newsletter by checking the appropriate checkbox when creating an account - once the account has been created and it is subscribed to the newsletter.

2.7. The electronic newsletter service is provided free of charge for an indefinite period. The Client has the possibility, at any time and without giving any reason, to unsubscribe from the newsletter (resignation from the newsletter) by sending an appropriate request to the service provider, in particular via e-mail to the following address: info@rosarosie.eu or in writing to: ul. Pomorska 40, 91-408 Łódź.

2.8. The Client is obliged to use the online store in a manner consistent with the law and morality, keeping in mind respect for the personal rights and copyrights and intellectual property of the service provider and third parties. The Service Recipient is obliged to enter data consistent with the actual state. The Service User is forbidden to provide unlawful content.

2.9. The customer is obliged not to provide content prohibited by law, e.g. content that promotes violence, defamatory or violates personal rights and other rights of third parties

2.10. Procedure of complaint proceedings:

2.10.1. Complaints related to the provision of electronic services by the Service Provider and other complaints related to the operation of the online store (excluding the product complaint procedure, which has been indicated in these regulations), the customer may submit, for example:

2.10.2. in writing to the following address: ul. Pomorska 40, 91-408 Łódź.

2.10.3. in electronic form via e-mail to the following address: info@rosarosie.eu;

2.10.4. It is recommended that the recipient specify in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the irregularity; (2) the demands of the recipient; and (3) the contact details of the complainant - this will facilitate and speed up the consideration of the complaint by the service provider. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints filed without the recommended description of the complaint.

2.10.5. The response to the complaint by the service provider shall take place immediately, not later than within 14 calendar days from the date of its submission.

3. CONDITIONS FOR CONCLUDING THE SALES AGREEMENT

3.1. These regulations define the rules of using the online store available at www.RosaRosie.eu and www.alfraro.com

3.2. The condition of placing an order in the online store by the customer is to read these regulations and accept their provisions during the implementation of the contract.

3.3. Online shop www.rosarosie.com and www.alfraro.com sell retail and wholesale via the Internet.

3.4. All goods offered on www.RosaRosie.com www.alfraro.com are brand new, in original packaging, free from physical and legal defects and have been legally placed on the Polish market.

3.5. As part of the technical requirements for the cooperation with the ICT system used by the service provider for the purpose of purchasing, the customer should connect an active e-mail account (e-mail) and a device to a network that has the following Meets minimum technical requirements: (1) computer, laptop or other multimedia device with Internet access; (2) access to electronic mail; (3) recommended web browser: Google Chrome, Windows Explorer, Firefox; (4) recommended minimum screen resolution: 1024x768; (5) Include the option to save cookies and support for JavaScript in the web browser. Orders are accepted via the website / by phone / email. Orders placed through the website can be made 24 hours a day, 7 days a week, throughout the year.

3.8. The procedure for concluding a purchase contract in the online shop via the order form. The conclusion of the purchase contract between the customer and the seller takes place after the customer has first placed an order in the online shop in accordance with the provisions.

10.3. After placing the order, the seller immediately confirms receipt and at the same time accepts the order to execute. The confirmation of receipt of the order and its acceptance by sending by the seller to the customer specified the appropriate e-mail address during the order e-mail client, at least the supplier's declaration of receipt of the order and its acceptance for execution and confirmation of the purchase contract implements. Upon receipt of the above e-mail by the customer, a contract of sale is concluded between the customer and the seller.

11.3. Consolidation, security and making the customer's completed sale is done by (1) providing these rules in the online store, and (2) sending the customer an e-mail in the said regulations. The content of the purchase contract is additionally recorded in the IT system of the store and secured website of the seller.

3. 12. The contract is effective if the customer correctly fill in the order form and give contact details including the exact address to which the goods address is sent and the telephone number and e-mail that the conclusion of the contract of sale between the customer and the dealer place after the template by the orders of the customer with the order form in the online store in accordance with the regulations.

3.13. In case the data is not complete, the seller will contact the customer. If contact with the customer is not possible, the seller has the right to cancel the order.

3.14. The customer in the process of the order can express the readiness to be a receipt rock or VAT invoice, which can be attached to an outgoing shipment or electronically by e-mail in the form of an electronic image of the billing documents, in particular as sent: Invoices with attachments, corrective VAT invoices with attachments and forms. This consent also the seller authorizes the tax or regulatory authority skarbowej.

3.15 on the issue and transfer of VAT invoices in electronic form in accordance with the Order of the Minister of Finance of 20 December 2012 on the transmission of invoices in electronic form, storage rules and procedures for exchange. When placing an order, the customer may consent to the transfer of personal data to the database of the seller's online shop for processing in connection with the execution of the order. If consent is granted, the customer has the right to review his data, to correct it and to request its removal.

16.3. The customer may take the opportunity to store his data through the system to facilitate the order placement process. For this purpose, the customer should provide the username and password to access his account. The customer login is the e-mail address given by him. The password is a string set by the client. The password of the customer is unknown to the seller and the customer is obliged to keep it secret and to protect it against unauthorized access by third parties.

3.17. After the customer has placed an effective order, he receives an automatic response from the store confirming receipt of the order.

3.18. The start time of the contract coincides with the moment of effect of the payment specified on the bank account in the order confirmation in case of transfer payment or a torque of an order for payment by credit card or the choice of "COD".

3.19. The product price displayed on the website of the online shop depends on the choice of the customer in EUR (EUR) or PLN (Polish zloty). The product price includes taxes. The prices do not include shipping costs. With a total price including taxes of the product that is the subject of the contract, as well as the shipping costs (including the costs of transport, delivery and postal services) and other costs, and if you can not determine the amount of these fees - the contractual obligation to pay the Customer is informed on the online store pages when ordering, even if the customer wants to be bound by the purchase agreement.

4. COST AND SHIPPING DATE

4.1. The goods will be sent to the address specified in the order form or communicated by telephone or e-mail. The store immediately informs the customer of a fake order form that may prevent or delay shipment.

4.2. The goods are delivered by specialized courier companies, post office or forwarding agency. In some cases it is possible to collect personal items from the seller.

4.3. The package will be delivered according to the date specified for each item on the website. This is an approximate delivery time and applies to orders with delivery via DPD. When choosing a payment option "transfer" or "payment by credit card or online transfer" only from the time specified on the website and money received on the account - usually 1-3 days, the goods sent via DPD.

4.4 At Retoren carries the in the transport price for shipping the seller.

 

5. WAYS AND PERIODS FOR PAYMENTS FOR THE PRODUCT

5.1. For each product sold, we issue a receipt or a personal proof of purchase (invoice).

5.2. The seller offers the customer the following payment methods from the purchase contract:

5.2.1. Payment by bank transfer to the bank account of the seller

5.2.2.1. Bank: Alior Bank SA

5.2.1.2. Account number for payments in zlotys: PL16249000050000460063853007

5.2.1.3. Account number for foreign customers in foreign currencies (€, $, ₤) (IBAN): PL20249000050000460044093356

                                                                                                          BIC / SWIFT: ALBPPLPWXXX

 

5.2.2. Payment by cash on delivery, only if you choose the shipping method of the courier.

5.2.3. Payment by credit card Visa, EuroCard / MasterCard.

5.2.4 Electronic payments and card payments via PayU.pl - possible current payment methods are specified on the website of the online store in the tab Information on payment methods and on the website http://www.payu.pl The processing of electronic payments and payment cards takes place at the customer's option via the PayU.pl service. Electronic payments and payment cards are provided by PayU.pl - PayU S.A. based in Poznan (address: ul Grunwaldzka 182, 60-166 Poznan), entered the register of the National Court Register under the number 0000274399, registration files held by the District Court of Poznan - Nowe Miasto and Wilda, the registered capital of 4,000,000 PLN fully paid, NIP: 779-23-08-495. Electronic payments and card payments via PayPal.

5.3. Payment deadline:

5.3.1. If the customer chooses to pay by bank transfer, credit card payment, electronic payments, the customer is obliged to make the payment within 3 calendar days from the date of the conclusion of the purchase contract.

5.3.2. If the customer chooses to pay cash on delivery, the customer is obliged to pay on delivery.

 

6. COST, METHODS AND DELIVERY TIME AND CHECK-UP

6.1. Product delivery is available in the territory of Europe and around the world.

6.2. The delivery of the product to the customer is payable, unless the purchase contract provides otherwise. Product delivery charges (including shipping, delivery and postage) will be shown to the customer when placing the order, even if the customer wishes to be bound by the purchase contract.

6.3. The personal collection of the product by the customer at the point of sale is free of charge.

6.4. The seller offers the customer the following types of delivery or receipt of the product:

6.4.1. Courier shipping, courier package

4.6.4. Personal collection available at points of sale, on the dates and during the opening hours stated on the website of the online shop or the information provided.

6.5. The order delivery time is 5 business days from the date of payment, unless a shorter period is specified in the product description or order. For products with different delivery times, the delivery date is the longest specified date, but must not exceed 5 working days. The start of delivery of the product to the customer is as follows:

6.5.1. If the customer selects the payment method by bank transfer, electronic payment or credit card - from the day of the credit note on the seller's bank account.

6.5.2. If the customer chooses the method of payment by cash on delivery - from the date of the purchase contract.

6.6. The term readiness of the product to be taken by the customer - in the case of the customer's choice of personal receipt of the product, the product will be for collection by the customer within 5 working days after the payment posting, unless the description of the product or When ordering specified shorter or longer placement term. For products with different pick-up dates, the readiness date is the longest specified date, but may not be longer than 5 business days. The customer is additionally informed by the seller about the readiness to pick up the product. The beginning of the pick-up time of the product by the customer is counted as follows:

6.6.1. If the customer chooses the method of payment by bank transfer, electronic payment or credit card - from the date of the credit note on the bank account or the clearing account of the seller.

6.6.2. If the customer chooses the payment method by cash on delivery - from the date of the purchase contract. 7. COMPLAINTS PROCEDURE 7.1. The basis and scope of the liability of the seller to the customer, if the product sold has a material or legal defect (guarantee), is determined by generally applicable laws, in particular in the Civil Code.

 

7. COMPLAINTS COMPLAINTS

7. 1. These must be in written form and processed in writing.

 

7.2. The seller is obliged to provide the customer with a product without defects.

7.3. The products have a guarantee of the manufacturer, importer or seller, valid in Poland or a specific country. The warranty period for each product can be found in the description on the website of the store. The exact conditions for the fulfillment of the guarantee are specified in the guarantee certificate of the guarantor. Most products have warranties that are performed directly by authorized service centers of the manufacturers. The exact addresses of the service centers can be found on the warranty cards that accompany the products and websites of the manufacturers. The customer can also carry out the complaint procedure under the warranty through the seller.

7.4. Complaints should be sent to the address of the service provider.

7.5. The complaint can be submitted by the customer, for example:

7.5.1. written to the following address: ELDO P.P.H.U "Address: ul. Pomorska 40, 91-408 Łódź.

7.5.2. in electronic form by e-mail to the following address: info@rosarosie.com

7.5.3. personally: at every point of sale.

7.6. If you file a complaint, please provide it to your service provider with a proof of purchase and a completed complaint form, available from: ELDO P.P.H.U "Address: ul. Pomorska 40, 91-408 Łódź.

7.7. It is recommended that the customer include in the description of the complaint: (1) information and circumstances regarding the subject matter of the complaint, in particular the nature and date of the defect; (2) to seek a way to bring the product into conformity with the purchase contract, or an explanation of the price reduction or withdrawal from the purchase contract; and (3) Contact details of the complainant - this facilitates and accelerates the review of the complaint by the seller. The requirements of the above sentence are in the form of recommendations only and do not affect the effectiveness of complaints filed without the recommended description of the complaint. The service provider will review the complaint within 14 days from the date of submission of the complaint. In the event of a complaint being examined in favor of the customer, the service provider will repair or replace the advertised complaint for a new, healthy product or reimburse the value of the goods purchased. Lack of response by the seller in the above period means that the seller has considered the complaint to be justified.

7.8 Complaints, repairs and exchanges

If the product is not in conformity with the contract, the customer may request that it be contractually repaired or replaced by a new contract, unless repair or replacement is impossible or requires excessive costs. In determining the cost overhang, the contractual value of the goods and the nature and degree of non-compliance identified must be taken into account. (Law of 27 July 2002 on Special Conditions for the Sale of Consumers and amending the Civil Code). The customer loses the rights mentioned in point of this paragraph if they not within 2 months after finding the non-compliance of the goods with the contract, not notify the store of this fact. To comply with the deadline, it is sufficient to send a notification before the deadline. Where the complaint by the seller to the customer or principal of the services under warranty is necessary to take over the product to the seller, the customer shall by the Seller asked to deliver the product at the expense of the seller address: ELDO PPHU "Address: ul. Pomorska 40, 91-408 Łódź, 7/12 Application for delivery of a product does not affect the deadline to respond to customer complaints dealer and does not affect the right of a client request from the seller of a defective product disassembly and assembly of the product after replacement free of defects or defect removal, in accordance with Article. 561 [1] of the Civil Code. An online consumer disputes settlement platform at EU level (OS platform) is available at http://ec.europa.eu/consumers/odr. The OS platform is an interactive and multilingual website with a one-stop shop for consumers and businesses seeking out-of-court settlement of the dispute arising out of contractual obligations arising from the sale or speaking web service contract.

 

8. EXCEPTIONAL PROCEDURES FOR COMPLAINTS AND INVESTIGATIONS AND ACCESS TO THE PROCEDURES.

 

8.1 Detailed information on the possibility of the customer who are consumers of out-of-court complaint procedures, and redress and rules for access to these procedures are available on the site and on the websites of the district (city) consumers ombudsmen, social organizations, the sovereign Tasks include consumer protection, land inspectors of Trade Inspection and the following Internet sites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; and http://www.uokik.gov.pl/wazne_adresy.php The customer, who is a consumer, has the following exemplary opportunities to use out-of-court remedies for the treatment of complaints and remedies:

8.2 The customer is entitled to apply for a permanent court of appeal, to which Art. 37 of the Law of 15 December 2000 on Trade Inspection (Journal of Laws No. 4, No. 25, Journal of Laws No. 25, as amended) an application for settlement of the dispute arising from the concluded purchase agreement. The rules governing the organization and operation of permanent consumer arbitration tribunals are laid down in the Ordinance of the Minister of Justice of 25 September 2001 laying down rules on the organization and operation of permanent consumer arbitration courts. (Journal of Laws 2001, No. 113, position 1214)

8.2.The customer is entitled to contact the State Inspector of Trade Inspection under Art. 36 of the Law of 15 December 2000 Trade Inspectorate (OJ 2001 No. 4 pos. 25, as amended.) With a request conciliation procedure for the amicable settlement of the dispute to initiate between the customer and reseller. Information on the rules and type of mediation procedure conducted by the Provincial Inspector of Trade Inspection are available in the head office and on the intern's website of the individual voivodship inspectorates of Trade Inspection 8.2.2. The customer can receive free assistance in settling the dispute between the customer and the dealer, with the free assistance of the district (municipal) consumer ombudsman or social organization, the statutory tasks include consumer protection (including the Consumer Federation, Association of Polish consumers). Advice is provided by the consumer association under toll-free customer hotline 800 007 707 and by the Polish consumer association at the email address porady@dlakonsumentow.pl.

9. WITHDRAWAL FROM THE CONTRACT

9.1. A consumer who has concluded a distance contract may withdraw from the contract within 14 calendar days without giving reasons and at no additional cost, except for the costs referred to in point 1 above. To meet the deadline, it is sufficient to make a statement before the deadline. The declaration of withdrawal from the contract can be made, for example:
9.1.1. written to the following address: ELDO P.P.H.U "Address: ul. Pomorska 40, 91-408 Łódź

9.1.2. in electronic form by e-mail to the following address: info@rosarosie.com or in person at the sales outlet.

9.1.3. The entire purchase price incl. Shipping costs will be refunded immediately, but no later than within 14 days after receipt of the retainer to ELDO P.P.H.U "Address: ul. Pomorska 40, 91-408 Łódź, to the named account or the original method of payment.

9.2. An exemplary model of withdrawal from the contract is included in the Annex to the Consumer Rights Act and is also available as an annex to these regulations. The consumer can use the form template, but is not required

9.3. The deadline for withdrawal from the contract begins:

9.3.1. Contract to which the seller delivers the product to be obliged to transfer his property (eg contract of sale.) - not to sell the product in the possession of the consumer or a person who designates the other party as the carrier, and Case of a contract that includes many products that they are delivered separately, in lots or in parts - from the possession of the last product, lot or part.
9.3.2. for other contracts - from the date of the contract.

9.4. In the case of withdrawal from a distance contract, the contract is invalid.

9.5. Seller promptly, at the latest 14 calendar days from the date of receipt of the consumer's declaration to withdraw from the contract and return the goods, back to the consumer all payments made by him, including the cost of delivery of the product. The seller will reimburse the payment in the same way as the consumer, unless the consumer has expressly agreed to a different type of return, which does not cost him anything. If the seller has not offered the consumer to pick up the product himself, he may withhold the reimbursement of the payments received from the consumer until he gets the product back. The consumer is required to return without delay, no later than 14 calendar days from the date on which the contract is returned, the product to the dealer or to obtain it from the person authorized by the seller, unless the seller suggested that he the product receives. To meet the deadline, it is sufficient to return the product before it expires. the consumer can return the product to the following address: ELDO P.P.H.U "Address: ul. Pomorska 40, 91-408 Łódź.

9.7. The consumer is liable for the impairment of the product if it is used in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the product.

9.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer has to bear:

9.8.1. If the consumer has chosen a different way of delivering the product than the cheapest shipping method available in the online store, the seller is not obliged to reimburse the consumer for any additional costs.
9.8.2. The seller bears the direct costs of returning the product.

9.9. The right to withdraw from the distance contract is not available to the consumer in relation to contracts:
9.9.1. (1) for the provision of services if the seller has provided the service in full, with the express consent of the consumer who has been informed before the provision that he loses his right to withdraw from the contract after the seller's performance; (2) where the price or remuneration depends on fluctuations in the financial market over which the seller has no control and which may occur before the deadline for withdrawal from the contract; (3) where the subject of the service is a non-prefabricated product manufactured to the specifications of the consumer or serving its individual needs; (4) where the subject of the service is a product that deteriorates rapidly or has a short shelf life;

(5) where the subject-matter of the service is a product delivered in a sealed package that can not be returned after opening the package for reasons of health or hygiene, if the package has been opened after delivery; (6) in which the subject matter of the service are products that are inseparable from other things after delivery due to their character; (7) The subject matter of the service is alcoholic beverages, the price of which was agreed upon conclusion of the purchase contract and whose delivery can be made only after 30 days and whose value depends on fluctuations in the market over which the seller has no influence; (8) where the consumer has expressly requested the seller to come to him for urgent repair or maintenance; if the seller provides services other than those required by the consumer or supplies replacement parts other than those required for repair or maintenance, the consumer has the right of withdrawal with regard to additional services or products; (9) the object of the service is sound or image or computer software which is delivered in a sealed package, when the packaging has been opened after delivery; (10) for the delivery of newspapers, magazines or magazines, with the exception of a subscription contract; (11) closed by public auction; (12) for the provision of accommodation services, except residential, freight, car rental, catering, recreational, entertainment, sporting or cultural events, if the contract indicates the day or duration of the service; (13) for the supply of digital content that is not recorded on a physical data carrier, if the performance has started with the express consent of the consumer before the expiry of the withdrawal period and the seller has informed him about the loss of the right of withdrawal (14) the price or the remuneration depends exclusively on the price movement on the financial market; (15) services with characteristics determined by the customer in an order placed by or related to him, services which by their nature can not be returned or whose objects are quickly spoiled, (16) gaming and betting services Reciprocity.

10. PROVISIONS ON ENTREPRENEURS

10.1. This section of the Regulation and its provisions only apply to customers and services that are not consumers.

10.2. The seller has the right to withdraw from the purchase contract with the non-consumer within 14 calendar days from the date of the conclusion of the contract. The withdrawal from the purchase contract can in this case without giving reasons and does not substantiate any claims of non-consumer customers against the seller.

10.3. In the case of non-customer customers, the seller has the right to limit the available payment methods, including the advance payment in whole or in part, regardless of the payment method chosen by the customer and the conclusion of the sales agreement.

10.4. Once the seller has issued a product to the freight forwarder, the benefits and burdens associated with the product and the risk of accidental loss or damage to the product are passed on to the non-consumer. In this case Seller shall not be liable for any loss, loss or damage to the Product resulting from the acceptance of the shipment until delivery to the Customer and the delayed carriage of the shipment. In the event that the product is shipped via the carrier to the customer, the customer, who is not a consumer, is obliged to check the package on time and in the manner accepted for such transport. If he realizes that the product has been lost or damaged during transport, he is obliged to take all necessary measures to ascertain the liability of the carrier.

10.6. In style of. 558 § 1 of the Civil Code, the liability of the seller under the warranty for the product to a non-consumer customer is excluded.

10.7. In the case of non-consumer service recipients, the service provider may terminate the contract for the provision of electronic services with immediate effect and without stating reasons, by providing a declaration to the service recipient.

10.8. The liability of the service provider / seller to the recipient / customer, who is not a consumer, regardless of its legal basis, is limited - both in the context of a single claim, as well as for all claims in total - up to the price paid and shipping costs due to the purchase contract, however not more than one thousand zloty. The service provider / seller is only liable to the recipient / customer, who is not a consumer, for the typical damage foreseeable at the conclusion of the contract and is not liable for loss of profit to the customer / customer who is not a consumer.

10.9. Any disputes between the seller / service provider and the customer / service recipient who is not a consumer are subject to the jurisdiction of the seller / service provider.

11 DATA PROTECTION GUIDELINES AND PROTECTION OF PERSONAL DATA shall be carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of persons and repealing Directive 95/46 / EC (General Data Protection Regulation) - RODO

11.1. Administrator of personal databases is IAI service provider who manufactures the online store is responsible. that

11.2. Personal data are used for the purpose of purchase contracts, in connection with which this can be responsible for the delivery of the purchased goods to the customer and in case of installment purchases, the purchase of credit institutions with whom to communicate. Customers have the right to access and correct their data. Data is voluntarily transmitted and not shared or reused.

11.3. Information about methods and technical measures to detect and correct errors in the entered data:
11.3.1. When ordering until pressing the button "Place order", customers who have an account in the online shop have the option to edit the entered data themselves by editing the account.
11.3.2. The data may also be verified or the order may be corrected by the purchaser himself or by sending an e-mail to the service provider to the address info@rosarosie.com.

11.3.3 The customer has the option of changing the data entered during account creation at any time within the scope of the options provided.

11.4. Information on the rules and methods for collecting, protecting and providing the content of the concluded contract to the other party:

11.4.1. Consolidation, protection and content exchange agreements are sprzedaży by sending relevant e-mail messages under the contract.
11.4.2.Utrwalenie, security and access to the completed sales are followed by the sending client to the e-mail content of the concluded agreement or by transfer, customer specifications of the order and proof of purchase.
11.4.3. The content of the contract is additionally recorded in the IT system of the service provider and secured and made available to the customer at any time. 12. FINAL PROVISIONS

12.1. Contracts concluded via the online shop are concluded in Polish, German, English and French.

11.2. The content of the online store website, including text, graphics, photos, animated photos, movies, illustrations and in some cases sounds and software, is the property of alfraro.com. This content is protected by copyright and other laws. Their use is permitted only with the express consent of alfraro.com12.3. In matters not regulated here, the provisions of the Law of 2 March 2000 on the protection of consumer rights and liability for damage caused by dangerous products (Journal of Laws 2000, No. 22, Article 271, as amended.) The Law of 27 July 2002 on special conditions of consumer distribution and amendment of the Civil Code (Journal of Laws 2002 No. 141, item 1176 as amended ..), the Law of 23 April 1964 - Civil Code (Journal of Laws No 16, Article 1964 93, as amended.) 12.4. Disputes arising out of the application of these rules and in connection with the performance agreements between the business and customers are determined by a competent court in accordance with the provisions of local and substantive jurisdiction under the Act of 1964.11.17 r. ZPO (Journal of Laws 43 no., Item 296 with amendments).

13. MODIFICATION OF THE RULES
13.1. Customers with an account in the store will be informed about the change of the regulations by e-mail.
13.2. If the time has expired since the last registration, the rules of procedure have changed, the client does not accept or accept the terms of the changes. In the case of non-acceptance of the general terms and conditions, especially after the introduction of the changes, a purchase in the online shop is not possible.
13.3. The customer who does not accept the changes introduced in the regulations has the right to delete the account at any time.

13.4. Orders placed by customers prior to the entry into force of the changes to the Regulations shall be made in accordance with the existing provisions of the Regulations.

13.4.1. The service provider reserves the right to make changes to the regulations for important reasons, that is to say changes in the law - to the extent that these changes affect the implementation of the provisions of these regulations.
13.4.2. In the case of the conclusion on the basis of these provisions of the current contracts (eg provision of the electronic service account), the amended provisions are binding on the service recipient, if the in Article 384 and 384 [1] of the Civil Code, the means that the service buyer has been duly informed of the changes and does not terminate the contract within 14 calendar days from the date of the notification. In the event that the change in the regulation results in the introduction of new charges or in increasing the current customer, the consumer has the right to withdraw from the contract.
13.4.3. In the case of the conclusion on the basis of these regulations contracts of other nature than the contract continuously (eg purchase contract) changes of the regulations become in some way prejudices of the acquired rights of the users of these services / customers, the consumers before the entry into force of the changes of the business In particular, changes to the rules do not affect orders already placed or issued and contain, implemented or executed purchase contracts.
13.5. In matters not covered by these regulations, generally applicable provisions of Polish law apply, in particular: the Civil Code; the Law on Electronic Services of 18 July 2002 (Journal of Laws 2002 No. 144, position 1204, as amended); Sales contracts concluded on December 24, 2014 to be with the customer the consumer -. the provisions of the law on the protection of consumer rights and liability for March caused by a dangerous product of 2,000 (OJ 2000, No. 22, Article 271, as d.) and the Law on the special conditions of consumer distribution and amending of the Civil Code of 27 July 2002 (Journal of Laws 2002 No. 141, item 1176, as amended.) Purchase contracts concluded between 25 December 2014 with customers being Consumers - the provisions of the Law on Consumer Rights of 30 May 2014 (OJ 2014, item 827, as amended ..); and other relevant provisions of generally applicable European law. Date of publication of the rules: 01/03/2018. ATTACHMENTS THE RULES ONLINE STORE Source: www.uokik.gov.pl

 

Pattern resignation (cancellation)

Declaration of withdrawal from the contract (this form can be filled out in case you want to withdraw from the contract) to ELDO P.P.H.U ul. Pomorska 91-408 Lodz.

Name, surname or name of the buyer, house number / postal code and e-mail order number, date of purchase.

Please refund ............ ...... EUR to the account number Account holder ............... IBAN ......... ......................................... BIC SWIFT...... ............................................

 

...........Date

Yours sincerely

...................................

 

 

Pattern for damage report repair

 

Damage to purchased goods .............................................. .... ........... No. Order number .................. .............. .... finished on ............................................ ....... ... in ....................................... ......... .................. Price of goods affected by the withdrawal ................. ........................................ Please refund ........ .... ...... EUR to the account number Account holder ............... IBAN ................... ............................... BIC SWIFT................ .................................................. ................. date

Yours sincerely

 

.....................................

Consumer and signature *

 

Consumers * if the instruction to repair samples of complaints, the consumer sends the goods to ELDO PPHU ul. Pomorska 40, 91-408 Lodz

Name, surname or name of the buyer, house number / postcode and telephone miejscowośćnumer @Mail complaint about the repair of the goods hereby announce that I bought on ...... product is not with the agreement. Non-compliance is ..................... A discrepancy was found on ...................... ....... In view of the above, I ask for replacement or repair. Attached copy of invoice purchased goods enclosed.

Yours sincerely,

 

Sample of complaint regarding the full refund of the prize

ELDO PPHU ul. Pomorska 40, 91-408 Lodz

 

Pattern complaints and resignation

Complaint concerns goods or service that I bought on ........ and affect the following product .... with the order number .......... Non-compliance is ........ ............. A discrepancy was found on ..................... ........... The nature of the discrepancy indicated indicates that it is impossible to repair and replace the goods and, moreover, that the conformity of the goods with the contract is important. In view of the above provision, I withdraw from the purchase contract. I turn the goods purchased and ask for a refund for the price of goods ............. account within 14 days of delivery of this letter the attached copy of the receipt is available.

Yours sincerely,

 

Always indicate with money refund No. Order number .................. .................. completed on ..... .............................................. ... in ................................................ .. ................ Price of goods affected by the withdrawal ............................ ............................. Please reimburse ............ ...... EUR to the account number Account holder ............... IBAN .............................. .................... BIC SWIFT........................... .................................................. ...... date

Yours sincerely

 

.....................................

 

 

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